This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit this website or engage with our services.

We are committed to protecting your privacy and handling your personal information with care and confidentiality in accordance with applicable Australian privacy laws.

Information We Collect

We may collect personal information that you voluntarily provide through this website, including:

• Your name

• Email address

• Phone number

• Information submitted through contact or enquiry forms

• Information you provide when subscribing to our newsletter

• Any additional information you choose to share with us

We may also collect limited non-identifiable website usage data through cookies or analytics tools to help improve website performance and user experience.

How Your Information Is Used

Your personal information may be used to:

• Respond to enquiries or appointment requests

• Provide information about services

• Send newsletters, updates, or wellbeing-related content if you have subscribed

• Improve website functionality and user experience

• Maintain internal records and administrative purposes

We will only use your information for the purpose for which it was provided.

Newsletter Subscription

If you subscribe to our newsletter, your email address will be used to send occasional updates, news, or wellbeing information. You may unsubscribe at any time by clicking the unsubscribe link included in emails or by contacting us directly.

We do not sell, rent, or share subscriber information with third parties for marketing purposes.

Confidentiality & Counselling Information

Any personal information shared during counselling or wellbeing sessions is treated with respect and confidentiality in accordance with professional and ethical obligations.

Please note that communication through website contact forms or email may not always be completely secure. Sensitive or urgent matters should not be submitted through website forms.

Cookies & Website Analytics

This website may use cookies or analytics services to collect anonymous information about how visitors use the site. This may include:

• Pages visited

• Time spent on the website

• Browser or device type

• General geographic location

This information helps improve website performance and user experience and does not personally identify visitors.

You can choose to disable cookies through your browser settings.

Third-Party Services

This website may use trusted third-party services for functions such as:

• Website hosting

• Email newsletter delivery

• Contact forms

• Analytics services

• Online booking systems (if applicable)

These third-party providers may have access to information only as necessary to perform their services and are expected to maintain privacy and security standards.

Data Security

Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, disclosure, or alteration. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Access to Your Information

You may request access to personal information we hold about you or request corrections if your information is inaccurate or outdated.

To make a request, please contact us using the details provided on this website.

Links to Other Websites

This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes to services, legal requirements, or website functionality. Updated versions will be published on this page.

Contact

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through the contact details provided on this website.